{"id":279,"date":"2025-05-26T11:48:05","date_gmt":"2025-05-26T09:48:05","guid":{"rendered":"https:\/\/noesna.com\/?page_id=279"},"modified":"2026-10-01T00:16:56","modified_gmt":"2026-09-30T22:16:56","slug":"cgv","status":"publish","type":"page","link":"https:\/\/noesna.com\/en\/cgv\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"
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General conditions of sale<\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n
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Any order placed implies the customer's full and unreserved acceptance of these general terms and conditions of sale to the exclusion of any other document. <\/span><\/p>\n

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Object<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Any service performed by the company M\u00e9lanie Robin, acting professionally as a sole proprietor (EI) whose registered office is located at 9 rue des Colonnes, 75002 Paris, France, Siret 831 960 323 00036, therefore implies the client's unreserved acceptance of these general terms and conditions of sale. <\/span><\/p>\n

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M\u00e9lanie Robin offers one-off or regular services, including web content writing and digital communication advice, at her home or on-site. <\/span><\/p>\n

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M\u00e9lanie Robin works completely independently, without time constraints or subordination.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Quote and order<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Each customer order is preceded by a free quote, prepared by M\u00e9lanie Robin, based on the information provided by the customer. <\/span><\/p>\n

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The quote, sent by email, specifies in particular:<\/span><\/p>\n

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  • the description of the service to be performed;<\/span><\/li>\n<\/ul>\n

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    • the terms for determining the price of the service;<\/span><\/li>\n<\/ul>\n

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      • the delivery time of the service, any price increases applied in particular due to urgency, specific research or any other request which is not a service usually provided by M\u00e9lanie Robin.<\/span><\/li>\n<\/ul>\n

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        The order is considered confirmed when the quote is returned signed, without any modifications, annotated with the words "good for agreement" by return email. The pure and simple acceptance of these General Terms and Conditions by the customer is immediate.<\/span><\/p>\n

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        In the absence of confirmation of the order in accordance with the terms defined above within fifteen (15) days from the date of sending the quote, the latter will be deemed null and void.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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        Deadlines and delivery<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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        M\u00e9lanie Robin undertakes to deliver the services on the dates set in advance, mentioned in the quote, unless prevented or interrupted beyond her control. <\/span><\/p>\n

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        Payment terms<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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        Deposit<\/strong><\/p>\n

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        A deposit of <\/span>30 %<\/strong> of the total amount indicated on the quote, net of VAT, is <\/span>due upon signing the quote<\/strong>, regardless of the amount. The quote signed and accompanied by payment of the deposit constitutes a firm order.<\/span><\/p>\n

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        Pay<\/strong><\/p>\n

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        The balance of the service is due upon receipt of the invoice, and payable at the latest <\/span>30 days end of month<\/strong> from the invoice date, by bank transfer or PayPal.<\/span><\/p>\n

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        In the event of late payment, the penalties provided for in Article 7 will be automatically applied.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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        Rates<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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        The client agrees to pay M\u00e9lanie Robin the amount of the rates specified in the quote.<\/span><\/p>\n

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        Prices for services may change at any time except for quotes accepted and returned by M\u00e9lanie Robin.<\/span><\/p>\n

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        Late payment <\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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        In accordance with Articles L. 441-6 et seq. of the French Commercial Code, any amount not paid on the due date shown on the invoice will give rise, automatically and without any formal notice being necessary, to the application of:<\/span><\/p>\n

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        • Late payment penalties calculated on the basis of 1.5 \u00d7 the legal interest rate in force on the due date. These penalties are calculated pro rata temporis from the day following the due date until the day of actual payment;<\/span><\/li>\n
        • A fixed compensation of \u20ac40 for recovery costs, due automatically from the first day of delay (art. D. 441-5 of the Commercial Code).<\/span><\/li>\n<\/ul>\n

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          Late payment penalties and fixed compensation will be automatically and immediately payable, without the need for a new enforceable title.<\/span><\/p>\n

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          Cancelation<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          Cancellation of an order in progress, for whatever reason, must be expressly notified in writing to M\u00e9lanie Robin. <\/span><\/p>\n

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          Cancellation results in full payment for work already completed. If the service has not yet begun, M\u00e9lanie Robin and the client may terminate the contract by mutual agreement. <\/span><\/p>\n

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          The written texts remain the property of M\u00e9lanie Robin until full payment is received.<\/span><\/p>\n

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          Confidentiality<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          The parties undertake not to communicate any of the information transmitted to them as part of the conclusion of the service and its execution, as well as not to use this information for their own account or that of third parties.<\/span><\/p>\n

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          M\u00e9lanie Robin considers as strictly confidential, and refrains from disclosing, any information, document, data or concept that she may become aware of in connection with this contract.<\/span><\/p>\n

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          Transfer of intellectual property<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          The transfer of intellectual property from M\u00e9lanie Robin to the client takes place upon payment of the remaining balance due by the Client.<\/span><\/p>\n

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          M\u00e9lanie Robin reserves the right to mention on her website https:\/\/noesna.com, the name and URL address of the client site for reference purposes, unless refusal is notified in writing.<\/span><\/p>\n

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          Responsibility of M\u00e9lanie Robin<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          M\u00e9lanie Robin is obligated to carry out her service successfully and also undertakes to deliver her service within the agreed timeframe. <\/span><\/p>\n

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          M\u00e9lanie Robin is only bound by an obligation of means towards the client.<\/span><\/p>\n

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          The client accepts the possibility that a typo may remain, an omission that escaped M\u00e9lanie Robin's attention. Once this has been noted, the client may return the text for review. No additional fees will be charged to the client; M\u00e9lanie Robin will bear the costs.<\/span><\/p>\n

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          Customer Responsibility<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          The client is obligated to pay the agreed price within the timeframes stipulated in this agreement. The client must also provide M\u00e9lanie Robin with access to sufficient information and resources to enable her to successfully complete her assignment. The client is responsible for the accuracy of the data and information provided for the performance of the services. The client therefore undertakes to collaborate with M\u00e9lanie Robin to provide this information.<\/span><\/p>\n

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          Under no circumstances will M\u00e9lanie Robin be liable to customers for any intangible damage such as loss of business, loss of income, loss of profits, loss of contract, or indirect damage that the customer may suffer.<\/span><\/p>\n

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          The client undertakes to take out its own insurance, with waiver of recourse, by itself, its insurers or agents against M\u00e9lanie Robin, intended to cover all damage, whatever the nature or origin, to property and people, which could occur during the implementation and implementation of the project whose organization is entrusted to M\u00e9lanie Robin.<\/span><\/p>\n

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          M\u00e9lanie Robin reserves the right to refuse to work on the content of certain texts or subjects which she considers suspect and immoral and\/or non-compliant with the laws in force in France.<\/span><\/p>\n

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          Complaints<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          Complaints or disputes will always be received with attentive kindness. <\/span><\/p>\n

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          Any complaint must be sent by email, from the day of receipt of delivery, within 48 hours. <\/span><\/p>\n

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          In the absence of a complaint, the customer will accept the work delivered without reservation.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          Force majeure<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          The parties may be exempted from their contractual liability by demonstrating the occurrence of a force majeure event, making the performance of the contract impossible beyond their control.<\/span><\/p>\n

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          They must nevertheless inform the other party of the occurrence of this event by email. <\/span><\/p>\n

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          In this respect, external, unforeseeable and irresistible events are considered to constitute force majeure.<\/span><\/p>\n

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          If the case of force majeure, or the delay caused by it justifies it, because it makes the performance of the obligations of a party impossible, this agreement and the obligations of the parties are extinguished.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          Jurisdiction<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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          In the event of a dispute, the client will contact M\u00e9lanie Robin as a priority to obtain an amicable solution.<\/span><\/p>\n

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          In the event of a dispute, the parties undertake to attempt to resolve their disagreements amicably before proceeding to refer the matter to the civil court. <\/span><\/p>\n

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          If no agreement is reached, the dispute will be under the exclusive jurisdiction of the Paris Court, regardless of the place of delivery of the services.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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          <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n

          <\/p>","protected":false},"excerpt":{"rendered":"

          Conditions g\u00e9n\u00e9rales de vente Toute commande pass\u00e9e implique l\u2019adh\u00e9sion enti\u00e8re et sans r\u00e9serve du client aux pr\u00e9sentes conditions g\u00e9n\u00e9rales de vente \u00e0 exclusion de tout autre document. Objet Toute prestation accomplie par la soci\u00e9t\u00e9 M\u00e9lanie Robin, agissant \u00e0 titre professionnel en tant qu\u2019entrepreneur individuel (EI) dont le si\u00e8ge social est \u00e9tabli \u00e0 9 rue des […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"brizy-blank-template.php","meta":{"_lmt_disableupdate":"","_lmt_disable":"","_ayudawp_aiss_exclude":false,"_ayudawp_aiss_exclude_summary":false,"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-279","page","type-page","status-publish","hentry"],"brizy_media":[],"_links":{"self":[{"href":"https:\/\/noesna.com\/en\/wp-json\/wp\/v2\/pages\/279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noesna.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noesna.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noesna.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noesna.com\/en\/wp-json\/wp\/v2\/comments?post=279"}],"version-history":[{"count":0,"href":"https:\/\/noesna.com\/en\/wp-json\/wp\/v2\/pages\/279\/revisions"}],"wp:attachment":[{"href":"https:\/\/noesna.com\/en\/wp-json\/wp\/v2\/media?parent=279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}